Full login steps (detailed)
Prepare the host and software
Before you touch the Trezor, make sure your computer is updated and free of obvious malware. Close unnecessary programs, especially remote access or screen-sharing apps. Visit trezor.io/start and download Trezor Suite for your operating system if you prefer the desktop experience. If you use the browser-based flow, ensure Trezor Bridge (or the recommended connector) is installed and running so the web app can reliably detect your device.
Connect your device
Plug the Trezor into a USB port directly. If the device doesn’t appear, try another port or a short, data-capable cable. The device screen will display prompts; you must interact with it physically. On the host, follow any permission prompts — give the browser or Suite permission to access the local connector when asked.
Enter your PIN on-device
Your PIN is entered using the device itself. When prompted, the host may show a scrambled keypad to avoid keyloggers, but presses are confirmed on the device. Never enter your PIN on the computer. If you repeatedly mistype your PIN, the device will impose delays or block further attempts — this is by design. If you cannot remember your PIN, you will need to restore from the recovery seed on a reset device.
Optional: using a passphrase
Passphrases extend your seed and create hidden wallets. If you choose to use one, you will be prompted to enter or provide it during login. Use a high-entropy passphrase and store it separately from the recovery seed. Mismanaging passphrases is a common cause of apparent wallet loss — document your passphrase policies securely if you use them across multiple devices or team members.
Approve actions on-device
For every sensitive operation — sending funds, exporting public keys, updating firmware — the final confirmation must be made physically on the Trezor. Review the recipient address, amount, and fee on the device display and only approve once it matches your expectation. This hardware confirmation prevents host-level malware from silently altering transactions.
Troubleshooting common login problems
Device not detected
Check the cable and port; switch USB ports and test another cable. Restart Trezor Bridge or re-open Trezor Suite. On Linux, ensure udev rules are installed and the user has USB permissions. If the device still isn’t detected, try on a second trusted computer to rule out host issues.
Cable supports charging but not data
Some cables carry power only. Use a known data-capable cable. Shorter cables reduce signal degradation and improve reliability.
PIN/Passphrase confusion
If you enter the wrong passphrase, you will be shown a different wallet (often empty). Label passphrases offline and treat them as separate secrets. If you forget a passphrase, the associated funds are effectively inaccessible without it.
Recovery & emergency access
Keep your recovery seed stored offline in multiple secure locations. To restore on a new device, choose the "Recover wallet" flow in Trezor Suite and carefully enter your words in order using only the device. Never type your recovery seed into online forms or send it over chat or email. If you used a passphrase originally, that same passphrase will be required to access the same hidden wallet after restore.
Security checklist before each session
- Confirm you are on the official start page: trezor.io/start.
- Use a trusted, updated host machine.
- Connect the device directly with a data-capable cable.
- Enter PIN only on the device, and confirm all actions on-device.
- Keep Bridge/Suite and firmware updated; review release notes before updates.
Official link (placeholder): trezor.io/start